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Customer Care
Shipping Policy
We work to prepare and ship every Sideline Mentality order carefully, accurately, and as quickly as possible.
Order Processing
Most orders are prepared and shipped within 2–3 business days after payment is confirmed. Business days do not include weekends or major holidays.
During product launches, holidays, promotions, or periods of high order volume, processing may take longer. If a significant delay occurs, we will make reasonable efforts to contact you.
Shipping Area
Sideline Mentality currently ships within the United States. International shipping is not available at this time.
Shipping Method
Orders are generally shipped through the United States Postal Service using USPS Ground Advantage or another appropriate USPS service based on package size and delivery needs.
Shipping labels may be purchased and managed through Pirate Ship.
Shipping Charges
Shipping charges are displayed during checkout before payment is completed. Promotional free-shipping offers, when available, will be shown on the website or during checkout.
Tracking Information
When tracking is available, tracking information will be sent to the email address provided at checkout after the package has been prepared for shipment.
Tracking updates are controlled by the shipping carrier and may take time to appear after a label is created.
Delivery Estimates
Delivery times shown by USPS or other carriers are estimates and are not guaranteed by Sideline Mentality. Weather, carrier delays, holidays, incorrect addresses, and other circumstances outside our control may affect delivery.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address. Please contact us as soon as possible if you notice an address error.
Once an order has entered the shipping process, we may not be able to change the address or reroute the package.
Lost, Delayed, or Missing Packages
If tracking shows a package as delivered but you cannot locate it, first check with household members, neighbors, and your local post office.
If a package appears lost or significantly delayed, contact us and we will help review the available tracking information. Carrier investigations and claims may require additional time.
Damaged Packages
If your order arrives damaged, contact us as soon as possible and include your order information along with clear photographs of the product and packaging.
Contact
Questions regarding shipping may be directed to:
Eric Siever
Sideline Mentality
eric@sidelinementality.com
Last updated: August 2026