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Customer Care
Returns & Refunds
We want you to feel confident ordering from Sideline Mentality. This policy explains when items may be returned and how refunds are handled.
Return Window
Eligible apparel and physical products may be returned within 30 calendar days of delivery.
Return requests submitted after the 30-day period may be declined.
Return Eligibility
Returned items must be unused, unworn, unwashed, and in their original condition. Items should include any original packaging, tags, or materials received with the order when applicable.
Items showing signs of wear, washing, damage caused after delivery, odors, stains, alterations, or improper use may not be accepted.
Non-Returnable Items
The following items are generally not eligible for return unless they arrived damaged or incorrect:
- Digital downloads and downloadable resources
- Gift cards
- Customized or personalized products
- Final-sale or clearance items marked as non-returnable
- Items returned outside the 30-day return window
Starting a Return
Before mailing an item back, contact Sideline Mentality at eric@sidelinementality.com. Include your name, order number, item being returned, and reason for the return.
Return instructions and the appropriate return address will be provided after the request is reviewed.
Return Shipping
Customers are responsible for return shipping costs for standard returns, including size changes, preference changes, or items no longer wanted.
Sideline Mentality will cover reasonable return shipping costs when the item arrived damaged, defective, or different from what was ordered.
Original shipping charges are generally non-refundable unless the return is caused by our error.
Damaged or Incorrect Items
Contact us as soon as possible if your order arrives damaged, defective, or incorrect. Include clear photographs of the item, packaging, and shipping label when available.
After reviewing the information, we may provide a replacement, refund, or another appropriate resolution.
Refund Processing
Once a returned item is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Processing times vary by bank and payment provider and may take several business days after the refund is submitted.
Exchanges
Direct exchanges may not always be available. The fastest option may be to return the eligible item and place a new order for the preferred size, color, or product.
Availability of replacement products cannot be guaranteed.
Order Cancellations
Contact us promptly if you need to cancel an order. We will make a reasonable effort to help, but orders that have entered processing or shipment may no longer be eligible for cancellation.
Contact
Questions or return requests may be directed to:
Eric Siever
Sideline Mentality
eric@sidelinementality.com
Last updated: August 2026